Is your Candy washing machine displaying an error code? Don’t panic! This guide provides a detailed breakdown of common Candy washing machine error codes, their potential causes, and troubleshooting steps to help you get your machine back up and running.
Important Safety Precautions:
- Always unplug the washing machine from the power outlet before attempting any repairs.
- Exercise caution when working with electrical components.
Understanding Candy Washing Machine Error Codes
This guide covers a wide range of error codes, providing specific causes and solutions for each. Remember to consult your Candy user manual for model-specific information and safety instructions.
Candy Washing Machine Error Codes Index:
E01 (Error 1): Door Lock Error
- Problem: The washing machine cannot lock the door.
- Possible Causes: Damaged door hook, faulty door lock mechanism, wiring harness issues, faulty main PCB.
- Solutions: Check the wiring connection to the door lock, inspect the door lock for damage, test the door lock mechanism, and check/replace the main PCB if necessary.
E02 (Error 2): Solenoid Valve Error (Water Filling Issue)
- Problem: The washing machine did not fill with water within the expected time.
- Possible Causes: Closed water supply tap, kinked or blocked water supply hose, frozen water supply, clogged inlet valve filter screen, faulty inlet valve, wiring issues, faulty main PCB.
- Solutions: Ensure the water supply is turned on, check the water hose for obstructions, clean the inlet valve filter screen, test the solenoid valve, and check/replace the main PCB.
E03 (Error 3): Drain Pump Error (Draining Issue)
- Problem: The washing machine did not drain within the expected time.
- Possible Causes: Clogged drain filter, kinked or blocked drain hose, clogged house drainage system, faulty drain pump, wiring issues, faulty main PCB.
- Solutions: Clean the drain filter, check the drain hose for obstructions, check your house drainage, test the drain pump, and check/replace the main PCB.
E04 (Error 4): Water Overfill Error
- Problem: The washing machine detected an incorrect water level (overfilling).
- Possible Causes: Faulty Analog Pressure Switch (APS) harness, stuck open water inlet valve, damaged APS hose, blockage in the APS air chamber (due to suds or debris), faulty APS assembly, faulty main PCB.
- Solutions: Check the APS wiring and hose for damage, clean the APS air chamber, test and/or replace the APS, and check/replace the main PCB.
E05 (Error 5): NTC Probe Error (Temperature Sensor)
- Problem: The temperature sensor (NTC probe) is malfunctioning.
- Possible Causes: Faulty wiring connection, faulty NTC probe (open or shorted), faulty main PCB.
- Solutions: Check the wiring to the NTC probe, test the NTC probe resistance (approximately 19.5 kΩ at 25°C and 7.181 kΩ at 50°C), and check/replace the main PCB.
E06 (Error 6): Unbalanced Load Error
- Problem: The laundry load is unbalanced.
- Possible Causes: Incorrectly loaded clothes, faulty EEPROM on the main PCB.
- Solutions: Redistribute the clothes in the drum. If the error persists, the main PCB may need replacement (contact a service technician).
E07 (Error 7): Door Lock Blocked Error (Post-Cycle)
- Problem: The door remains locked after the cycle has finished.
- Solution: Unplug the washing machine for 30 seconds and then plug it back in. This should reset the lock. If the error reoccurs, investigate the door lock mechanism, motor (especially on BLDC models), and main PCB.
E08 (Error 8) / E17 (Error 17): Motor Tachometer Error
- Problem: The tachometer, which measures the motor’s speed, is malfunctioning.
- Possible Causes: Faulty wiring, faulty tachometer, faulty TRIAC on the main PCB, obstructions preventing drum rotation.
- Solutions: Check the tachometer wiring, ensure the motor connector is secure, check for obstructions, test the tachometer resistance (around 116 Ω for CESET and 67 Ω for WELLING motors), and check/replace the main PCB.
E09 (Error 9): Motor TRIAC/IGBT Error
- Problem: A fault with the motor control circuitry (TRIAC for universal motors, IGBT/IPM for BLDC motors).
- Solution: Check the tachometer for short circuits before replacing the main PCB. This error often indicates a problem with the motor control components on the main PCB, requiring replacement.
E11 (Error 11): Drying Sensor Error
- Problem: The drying sensor is malfunctioning.
- Possible Causes: Damaged wiring, faulty safety thermostat, faulty NTC sensor, faulty main PCB.
- Solutions: Check the wiring, check and reset (if necessary) the safety thermostat, test the drying NTC sensor (approximately 48.5 kΩ at 25°C), and check/replace the main PCB.
E12 (Error 12): Drying System Error
- Problem: A general error within the drying system.
- Solutions: Check the wiring to the drying heater and safety thermostat, check the safety thermostat, test the drying heater, and check/replace the main PCB.
E13 (Error 13): Communication Error (UI Board and Main PCB)
- Problem: The user interface (UI) board and the main PCB are not communicating.
- Solutions: Check the wiring connection between the UI board and the main PCB. Replace either the UI board or the main PCB if necessary.
E15 (Error 15): Empty EEPROM Error
- Problem: The EEPROM (memory chip) on the main PCB is empty or corrupted.
- Solution: This typically requires reprogramming or replacing the main PCB by an authorized service technician.
E18 (Error 18): Power Frequency Error
- Problem: The power frequency is outside the acceptable range.
- Solutions: Check the power supply voltage and frequency. If the power supply is correct, the main PCB may need replacement.
E19 (Error 19): NFC Tag Error
- Problem: Issue with the Near Field Communication (NFC) functionality.
- Solutions: Check the NFC module, ensure NFC is enabled on your smartphone, and check/replace the user interface or main PCB if necessary.
E20 (Error 20) / E21 (Error 21): APS Error
- Problem: Issue with the Analog Pressure Switch (APS).
- Solutions: As with E04, check the wiring and hose to the APS. Also, ensure the washing machine is draining correctly (as drainage issues can sometimes trigger this error). Check/replace the APS and/or the main PCB.
E22 (Error 22): Main Wash Heater Error
- Problem: The main wash heater is malfunctioning.
- Possible Causes: Faulty wiring, faulty heater element, faulty main PCB.
- Solutions: Check the wiring to the heater, test the heater resistance (around 28 Ω), and check/replace the main PCB.
Child Lock:
To activate/deactivate the child lock, press and hold the “TEMPERATURE SELECTION” and “SPIN SELECTION” buttons simultaneously for 3 seconds. Consult your user manual for specific instructions, as the method may vary slightly between models.
Conclusion:
This guide provides a comprehensive resource for troubleshooting common Candy washing machine error codes. By systematically checking the possible causes and solutions, you can often identify and resolve the issue yourself.
